LITES 24/7 SERVICE
LITES Service 24/24 hours , 7/7 days : CALL +32 225 488 00
We deliver :
- Technical Assistance by phone
- Fast intervention on set and replacement of equipment in case of technical problems with LITES equipment.
Remark : This service is not free of charge in following cases :
- When the failure of the equipment is caused by the client or by third parties,
- When the failure is triggered by external causes such as wrong or unstable powering.
- When the LITES equipment is not compatible with other equipment on set.
- It remains fully jurisdiction of LITES to determine whether or not the service is free of charge.
Rates ( excl VAT ) in that case are:
- Within business hours : Monday to Friday 8.30 to 18.00 : 45 Euro/h
- day-hours outside business hours : 90 Euro/h
- night-hours between 22h and 06 h + Sunday & bank holidays : 135 Euro/h
The intervention hours are counted as follows :
- Beginning from the reception of the phone call
- Ending at the return of the technician at his private home
The minimum counted time is 3 hours
Any eventual costs will be charged :
- 0.6 Euro/km.
- Travel expenses
This 24h service is an additional service. In no way can it be considered a right of the client. LITES can’t be held liable for any failure ,mistake, delay or non execution of the 24h service regardless of the flaw . We refer to the general conditions of business of LITES. Ordering extra equipment is only possible within business hours. We do not service non-LITES-equipment.
The service is limited to the Belgian Territory